Terms and conditions of sale
1. GENERAL INFORMATION
The ownership of this website www.miguelreguero.eu (hereinafter referred to as the Website) belongs to:
Miguel Reguero Arboleya, with NIF: 76960703N, and whose contact details are:
Address: La Casa L’ Monte 3, 33527 Bimenes – Asturias
Phone: 628410606
Email: mr@miguelreguero.eu
This document (as well as other documents mentioned herein) regulates the terms governing the use of this Website (www.miguelreguero.eu) and the purchase or acquisition of products and/or services on it (hereinafter, Terms).
For the purposes of these Terms, the activity that Miguel Reguero Studio carries out through the Website includes:
furniture, rugs, and decoration.
In addition to reading these Terms, before accessing, browsing, and/or using this website, the User must have read the Legal Notice and General Terms of Use, including the cookie policy, privacy policy, and data protection policy of Miguel Reguero Studio. By using this Website or making and/or requesting the acquisition of a product and/or service through it, the User consents to be bound by these Terms and everything previously mentioned. If you disagree with any of these, you should not use this Website.
Additionally, please note that these Terms may be modified. It is the User’s responsibility to review them each time they access, browse, and/or use the Website, as the applicable ones will be those in force at the time of requesting the acquisition of products and/or services.
For any questions regarding these Terms, the User can contact the owner using the contact details provided above or, if applicable, using the contact form.
2. THE USER
Access, browsing, and use of the Website grant the condition of user (hereinafter referred to individually as. User or collectively as Users), thereby accepting, from the moment navigation begins, all the terms established herein, as well as any subsequent modifications, without prejudice to the application of the relevant legal regulations as required by law.
The User agrees to use the Website responsibly. This responsibility extends to:
- Using this Website solely for legitimate inquiries and purchases.
- Not making any false or fraudulent purchases. If reasonably suspected, the purchase may be canceled,
and the appropriate authorities informed. - Providing truthful and lawful contact information, such as email addresses, mailing addresses, and/or other data
(see Legal Notice and General Terms of Use).
The User declares to be over 18 years old and legally capable of entering into contracts through this Website.
The Website is primarily intended for Users residing in Spain. Miguel Reguero Studio does not guarantee that the Website complies with legislation in other countries, in whole or in part. Miguel Reguero Studio disclaims any responsibility that may arise from such access and does not guarantee deliveries or services outside of Spain.
The User may formalize the sales contract for the desired products and/or services with Miguel Reguero Studio in any of the languages in which these Terms are available on this Website.
3. PURCHASE OR ACQUISITION PROCESS
Users may purchase products on the Website by following the established online process on www.miguelreguero.eu.
Several products and/or services may be selected and added to the cart, basket, or final shopping space, and finally, the “Buy and Pay Now” button must be clicked.
The User must complete and/or verify the requested information at each step of the process. However, the details of the purchase can be modified before payment.
Subsequently, the User will receive an email confirming that Miguel Reguero Studio has received their order or purchase request, that is, the order confirmation. The User will also be informed via email when their purchase is being shipped.
Upon completing the purchase process, the User agrees to allow the Website to generate an electronic invoice, which will be sent via email. Additionally, the User can request a paper copy of the invoice by contacting Miguel Reguero Studio using the contact options provided above.
The User acknowledges that at the time of purchase, they are aware of certain specific conditions of sale related to the product and/or service in question, which are displayed along with its presentation or image on its page on the Website. These include, but are not limited to, name, price, components, weight, quantity, color, product details or features, and any service-related costs. The User accepts these terms by completing the purchase or
acquisition request.
Unless explicitly stated otherwise, Miguel Reguero Studio is not the manufacturer of the products sold or marketed on the Website. While Miguel Reguero Studio strives to ensure the information on the Website is accurate, packaging, materials, and/or product components may contain information that differs from what appears on the Website. Users should consider the information provided by the Website alongside the product’s labeling, warnings, and instructions.
4. AVAILABILITY
All purchase orders received by Miguel Reguero Studio through the Website are subject to the availability of the products and/or the absence of circumstances or force majeure (clause nine of these Terms) affecting their supply and/or service provision. If difficulties arise with product supply or items are out of stock, Miguel Reguero Studio commits to contacting the User and refunding any amounts paid. This also applies in cases where service provision becomes impossible.
5. PRICES AND PAYMENT
The prices displayed on the Website are final, in Euros (€), and include taxes, unless otherwise specified due to legal requirements, especially concerning VAT.
Shipping costs are included in the final prices of the products as shown on the Website. Thus, Miguel Reguero Studio performs delivery and/or shipping services through: Correos, UPS, Seur, etc.
The Website will not add additional costs to the price of a product or service automatically, except for those the User voluntarily and freely selects.
Prices may change at any time, but such changes will not affect orders or purchases for which the User has already received an order confirmation.
Accepted payment methods are: Credit or debit card.
Credit cards are subject to verification and authorization by the issuing bank. If the payment is not authorized, Miguel Reguero Studio will not be liable for any delay or non-delivery and will be unable to formalize any contract with the User.
Once Miguel Reguero Studio receives the purchase order from the User through the Website, a pre-authorization will be made on the corresponding card to ensure sufficient funds to complete the transaction. The charge will be made at the time the shipping confirmation and/or service confirmation is sent to the User.
By clicking on “Buy and Pay Now,” the User confirms that the payment method used is theirs.
6. DELIVERY
Where applicable, physical delivery of the contracted goods will be made within the following territory: Worldwide.
Except in cases of unforeseen or extraordinary circumstances or due to product customization, the purchased items listed in each purchase confirmation will be delivered within the period indicated on the Website based on the selected shipping method and, in any case, within a maximum of 30 calendar days from the date of the order confirmation.
If Miguel Reguero Studio cannot meet the delivery date for any reason attributable to them, they will contact the User to inform them, and the User may choose to proceed with the purchase by setting a new delivery date or cancel the order with a full refund. Deliveries will be made on business days only.
If delivery is impossible due to the User’s absence, the order may be returned to the warehouse. However, the carrier will leave a notice explaining the whereabouts of the order and how to arrange for redelivery.
If the User will not be at the delivery location during the agreed time slot, they must contact Miguel Reguero Studio to arrange for delivery on another day.
If 30 days pass since the order was made available for delivery and it has not been delivered for reasons not attributable to Miguel Reguero Studio, it will be understood that the User wishes to withdraw from the contract, and the contract will be considered resolved. Consequently, all payments received from the User will be refunded, except for additional costs resulting from the User’s choice of a delivery method other than the least expensive standard delivery offered on the Website, without undue delay and, in any case, within a maximum of 14 calendar days from the date the contract is deemed resolved.
However, the User should note that transportation costs arising from the resolution may be charged to them.
For the purposes of these Terms, delivery will be deemed to have occurred, or the order delivered when the User or a third party indicated by the User acquires physical possession of the products, as evidenced by the signature of receipt at the agreed delivery address.
The risks of the products will be the User’s responsibility from the time of delivery. Ownership of the products will pass to the User when Miguel Reguero Studio receives full payment of all amounts due in connection with the purchase, including shipping costs, or at the time of delivery if this occurs later than full payment.
Pursuant to the provisions of Law 37/1992, of December 28, on Value Added Tax (VAT), purchase orders for delivery and/or provision will be understood to be located in the territory of Spanish VAT application if the delivery address is in Spanish territory, excluding the Canary Islands, Ceuta, and Melilla. The applicable VAT rate will be the one legally in force at any given time depending on the specific item in question.
7. TECHNICAL MEANS TO CORRECT ERRORS
Users are informed that, if they detect an error when entering the necessary data to process their purchase request on the Website, they can modify the data by contacting Miguel Reguero Studio through the contact spaces enabled on the Website or, where applicable, through those enabled for customer service, and/or using the contact details provided in Clause 1 (General Information).
Additionally, this information can also be corrected by the User through their personal login space on the Website.
In any case, before clicking on “Buy and Pay Now,” the User has access to the space, cart, or basket where their purchase requests are noted and can make modifications.
Users are also referred to consult the Legal Notice and General Terms of Use and, specifically, the Privacy Policy for more information on exercising their right to rectification as established in Regulation (EU) 2016/679 of the European Parliament and of the Council of April 27, 2016 (GDPR) and Organic Law 3/2018, of December 5, on Personal Data Protection and guarantee of digital rights.
8. RETURNS
When the User purchases products through the Owner’s Website, they are entitled to certain rights as outlined below:
Right of Withdrawal
The User, as a consumer, is entitled to withdraw from the purchase within 14 calendar days without providing any justification.
This withdrawal period will expire 14 calendar days from the day the User or an authorized third party, other than the carrier, acquires physical possession of the goods purchased on Miguel Reguero Studio’s Website. If the goods included in the order are delivered separately, the period expires 14 calendar days from the day the last item was received. For service contracts, the period begins on the day the contract is concluded.
To exercise the right of withdrawal, the User must notify Miguel Reguero Studio of their decision. They may do so through the contact sections provided on the Website.
The User must clearly and unequivocally express their intention to withdraw from the purchase contract. They may use the withdrawal form provided as an annex to these Terms, though its use is not mandatory.
The withdrawal deadline is met if the communication regarding the exercise of the right is sent before the withdrawal period expires.
In case of withdrawal, Miguel Reguero Studio will refund all payments received from the User, including delivery costs (except for additional costs due to a chosen delivery method different from the least expensive one offered on the Website) without undue delay and no later than 14 calendar days from the date Miguel Reguero Studio was informed of the withdrawal.
The refund will be processed using the same payment method the User used for the initial transaction. No additional costs will be charged to the User for the refund. However, Miguel Reguero Studio may withhold the refund until the goods are received or the User provides proof of return, whichever occurs first.
Products should be returned or sent to Miguel Reguero Studio at: La Casa L’ Monte 3, 33527 Bimenes – Asturias, without undue delay and, in any case, within 14 calendar days from the date of withdrawal notification.
The User acknowledges they must bear the direct costs of returning the goods if incurred. They are also responsible for any diminished value resulting from handling the products in a way other than necessary to establish their nature, characteristics, and functioning.
The User acknowledges exceptions to the right of withdrawal, as outlined in Article 103 of the Royal Legislative Decree 1/2007, of November 16, approving the General Law for the Defense of Consumers and Users and other complementary laws. Examples include customized products, perishable goods, CDs/DVDs unsealed after delivery, and sealed goods unsealed after delivery that cannot be returned for hygiene or health reasons. Similarly, the right of withdrawal does not apply to digital content provided without a physical medium.
For service contracts, the right of withdrawal does not apply once the service has been fully performed, with the consumer’s explicit consent and acknowledgment that they lose the right of withdrawal upon full performance of the contract.
No refund will be made for products used beyond mere opening, products not in the same condition as delivered, or damaged products.
Returned items must include all original packaging, instructions, and accompanying documents, along with a copy of the purchase invoice.
You can download the Withdrawal Form here:
Return of Defective Products or Shipping Errors
In cases where the User believes the product does not conform to the purchase agreement at the time of delivery, they must contact Miguel Reguero Studio immediately to report the issue (defect/error).
The User will be informed about how to proceed with the return. Once returned, the products will be inspected, and the User will be notified within a reasonable timeframe if a refund or replacement is applicable.
Refunds or replacements will be processed as soon as possible and, in any case, within 14 days from the date the User receives confirmation of the refund or replacement.
The amount paid for defective products will be refunded in full, including delivery costs and any expenses incurred by the User in returning the items. Refunds will be made using the same payment method used for the purchase.
All rights under current consumer legislation remain unaffected.
Warranties
The User, as a consumer, has legal guarantees for the products purchased through the Website, as established by law for each product type. Miguel Reguero Studio is responsible for any lack of conformity appearing within three years from the delivery date.
Products are considered compliant if they: match Miguel Reguero Studio’s description, are fit for typical use, and exhibit the usual quality and performance expected. If not, the User should follow the procedure outlined in the section on defective products or shipping errors.
Non-uniform characteristics arising from materials used in manufacturing do not constitute defects.
If a product from a third-party brand or manufacturer is considered defective, the User may contact the brand or manufacturer to exercise their legal warranty rights directly within three years of delivery. The User should retain warranty-related information.
9. LIMITATION OF LIABILITY
Unless otherwise required by law, Miguel Reguero Studio will not be liable for:
- Losses not attributable to any failure on its part.
- Business losses, such as lost profits, revenue, contracts, anticipated savings, data, goodwill, or unnecessary expenses.
- Indirect losses not reasonably foreseeable at the time of contract formation.
Miguel Reguero Studio is not responsible for:
- Minor differences or inaccuracies due to screen resolution or browser issues.
- Delays, losses, or thefts during transportation caused by strikes, roadblocks, or sector-specific issues.
- Technical issues preventing normal website functionality.
- Misuse or wear of products by the User, including incorrect returns.
In general, Miguel Reguero Studio is not liable for failure or delay due to events beyond its control, such as:
- Strikes, civil unrest, or terrorism.
- Natural disasters like floods or earthquakes.
- Transportation disruptions or unavailability of public or private communication systems.
- Government actions or restrictions.
Obligations will be suspended during such events, and deadlines will be extended accordingly. Miguel Reguero Studio will make reasonable efforts to resolve the situation.
10. WRITTEN COMMUNICATIONS AND NOTIFICATIONS
By using this Website, the User agrees that most communications with Miguel Reguero Studio will be electronic (email or notices published on the Website).
For contractual purposes, the User consents to use this electronic means of communication and acknowledges that any contract, notification, information, and other communications sent by Miguel Reguero Studio electronically comply with legal requirements to be in writing. This condition does not affect the rights recognized by law for the User.
The User may send notifications and/or communicate with Miguel Reguero Studio through the contact information provided in these Terms and, where applicable, through the contact spaces on the Website.
Similarly, unless otherwise stipulated, Miguel Reguero Studio may contact and/or notify the User at the email address or postal address provided.
11. WAIVER
No waiver by Miguel Reguero Studio of a specific right or legal action, or the failure of Miguel Reguero Studio to demand strict compliance by the User with any of their obligations, shall constitute a waiver of other rights or actions arising from a contract or these Terms, nor shall it release the User from fulfilling their obligations.
No waiver by Miguel Reguero Studio of any of these Terms or the rights or actions arising from a contract shall take effect unless expressly stated as a waiver, formally recorded, and communicated to the User in writing.
12. NULLITY
If any of these Terms are declared null and void by a final resolution issued by a competent authority, the remaining clauses shall remain in effect and shall not be affected by the declaration of nullity.
13. COMPLETE AGREEMENT
These Terms and any document expressly referred to herein constitute the entire agreement between the User and Miguel Reguero Studio regarding the purchase and sale subject matter and replace any other verbal or written agreement or promise previously made between the same parties.
The User and Miguel Reguero Studio acknowledge having agreed to enter into a contract without relying on any statement or promise made by the other party except as expressly stated in these Terms.
14. DATA PROTECTION
The personal information or data provided by the User to Miguel Reguero Studio during a transaction on the Website will be treated according to the Privacy Policy or data protection policy (included, where applicable, in the Legal Notice and General Terms of Use). By accessing, browsing, and/or using the Website, the User consents to the processing of such information and data and declares that all information or data provided is true.
15. APPLICABLE LAW AND JURISDICTION
Accessing, browsing, and/or using this Website and the purchase contracts for products through it will be governed by Spanish law.
Any dispute, issue, or disagreement arising from or related to the access, browsing, and/or use of the Website, the interpretation and execution of these Terms, or the sales contracts between Miguel Reguero Studio and the User will be submitted to the non-exclusive jurisdiction of the Spanish courts and tribunals.
16. COMPLAINTS AND CLAIMS
The User may send Miguel Reguero Studio their complaints, claims, or any other comments they wish to make through the contact details provided at the beginning of these Terms (General Information).
Additionally, Miguel Reguero Studio has official complaint forms available to consumers and users, which can be requested from Miguel Reguero Studio at any time using the contact details provided at the beginning of these Terms (General Information).
Furthermore, if a dispute arises from the conclusion of this purchase contract between Miguel Reguero Studio and the User, the User as a consumer can request an out-of-court dispute resolution in accordance with Regulation (EU) 524/2013 of the European Parliament and of the Council of May 21, 2013, on online dispute resolution for consumer disputes and amending Regulation (EC) No. 2006/2004 and Directive 2009/22/EC. This method can be accessed through the following website: https://ec.europa.eu/consumers/odr/.